*What is a chargeback?
A chargeback may happen anytime within 6
months after a Member made an online
purchase by card.
The Member instructs the
bank to issue a chargeback refund notice
(usually long after delivery) and the issuing
bank reverses the total amount(s) from the pay
processor- Usually with not much sympathy!
Unless the merchant can provide adequate
proof of delivery the chargeback stays. If there
is a delivery or terms of sale discrepancy the
banks usually cover for their clients against
the merchant.
In cases of fraud or stolen
cards, the chargeback stays no matter what the
merchant states. Not to mention the chargeback
fees charged by the banks.
This is why we
use Rolling Reserves on Merchant accounts to
protect the merchant against such chargeback's
*How to dispute a chargeback?
-
In order for us to
dispute any chargeback and potentially
report the case to the authorities, we
request that you provide us with the
following:
- Name, address and
contact details of the customer
- Details
of the goods/services provided to the
customer
- Proof that the goods/services
were sent to the customer
- Any
additional information that you feel is
relevant to this case
Read more under our
Terms and
Conditions