2 Key areas-

You will have to protect your online business in 2 key areas:

1. From Buyer Identity Fraud using fake details and most often stolen credit cards to pay you and;

2. Transaction Fraud (here we do most of the work for you!)

  Hints on how do protect your online business against Identity Fraudsters and Chargeback's?

1. An absolute must is to gather the full Buyer contact details during the sales process to include:

• Name and Address for Delivery;

• Email address;

• Phone Nr; (check the country code and delivery address!)

2. If any of the above information seems suspicious verify the order before you ship it! Talk to the Buyer by calling the phone nr provided or send an email to confirm;

3. Golden Rule is to check the frequency of orders placed by the same Buyer with different Billing and Shipping / Delivery Addresses- this is surely a red flag!

4. Also an unusual hastiness from the buyer to get delivery done irrespective of the charge of delivery/shipping you quote

5. Keep ALL Proof of Order Placements documents or electronic forms;

6. Keep ALL Proof of Delivery documents. (Make sure you get the Buyer Signature and Date on the delivery sheet)

How to dispute a chargeback?

• In order for us to dispute any chargeback and potentially report the case to the authorities, we request that you provide us with the following:

  - Name, address and contact details of the customer
  - Details of the goods/services provided to the customer
  - Proof that the goods/services were sent to the customer
  - Any additional information that you feel is relevant to this case

• Help with website integration here

Knowledge Base-

» go to the merchant account knowledge base

» go to FREE merchant tools

• Industries Not Allowed here

• High Risk Industries here

• Countries Not Allowed here

titanmoneyexpress reserves the right to accept or decline any account application not listed above without any explanation or reason whatsoever