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rolling reserves


ONLY applicable on Merchant Account types: The purpose of a Rolling Reserve is to protect both the pay processor and the merchant against any chargeback's. Customers might instigate a dispute chargeback through their banks up to 6 months after a sale!

There are 2 key areas that determine the risk profile of the merchant's business;

  1. The type of industry / business indicated below in the table and;

  2. The business model adopted by the merchant concerning the risk management of the business. Initial risk levels determined as follows -

    • based on the information given during the verification process, a risk score will be given and this score will determine the initial rolling reserve level (usually between 10-15% for 180 days);

    • this initial rolling reserve level may be adjusted (increased or decreased) over time as the business relationship gets established

Type Industries?

  • Industries not allowed here
  • High Risk Industries here

How to dispute a chargeback?

  • Once a chargeback was initiated by a customer through the customer's bank this gets deducted from your account directly.

  • In order for us to dispute any chargeback and potentially report the case to the authorities, we request that you provide us with the following:

    - Name, address and contact details of the customer
    - Details of the goods/services provided to the customer
    - Proof that the goods/services were sent to the customer
    - Any additional information that you feel is relevant to the case

    The very best method however is to just contact your customer and ask to have the chargeback reversed through their bank. Once arrived back TMX will credit this to your account.

  • Note: Certain of the gateway service providers do not process refund disputes!


 

 

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