In order for us to
dispute any chargeback and potentially report the case to the
authorities, we request that you provide us with the following:
- Name, address and
contact details of the customer
- Details of the
goods/services provided to the customer
- Proof that the
goods/services were sent to the customer
- Any additional
information that you feel is relevant to the case
The very best method however is to just contact your
customer and ask to have the chargeback reversed through their
bank. Once arrived back TMX will credit this to your account.