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rolling reserves


ONLY applicable on Merchant Account types: The purpose of a Rolling Reserve is to protect both the pay processor and the merchant against any chargeback's. Customers might instigate a dispute chargeback through their banks up to 6 months after a sale!

There are 2 key areas that determine the risk profile of the merchant's business;

  1. The type of industry / business indicated below in the table and;

  2. The business model adopted by the merchant concerning the risk management of the business. Initial risk levels determined as follows -

    • based on the information given during the verification process, a risk score will be given and this score will determine the initial rolling reserve level (usually between 10-15% for 180 days);

    • this initial rolling reserve level may be adjusted (increased or decreased) over time as the business relationship gets established

Type Industries?

  • Industries not allowed here
  • High Risk Industries here

How to dispute a chargeback?

  • Once a chargeback was initiated by a customer through the customer's bank this gets deducted from your account directly.

  • In order for us to dispute any chargeback and potentially report the case to the authorities, we request that you provide us with the following:

    - Name, address and contact details of the customer
    - Details of the goods/services provided to the customer
    - Proof that the goods/services were sent to the customer
    - Any additional information that you feel is relevant to the case


 

 

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